Shipping & Returns
Simple delivery. Straightforward support.
Everything you need to know about receiving your PetTun order and what to do if something isn’t right.
Contact PetTunLast updated August 6, 2026
Free U.S. shipping
Included with direct PetTun orders
1–2 business days
Normal order processing after payment confirmation
3–7 business days
Typical delivery after an order has shipped
30 days
Eligible direct returns from confirmed delivery
Shipping
Getting PetTun to your door.
These terms apply to orders placed directly through the PetTun website.
Where we ship
PetTun currently offers direct website shipping only to eligible addresses within the United States.
Shipping cost
PetTun direct website orders include free standard shipping within the United States.
Processing
Orders are normally prepared for shipment within one to two business days after payment is confirmed.
Delivery
Standard delivery typically takes three to seven business days after your order has been shipped.
Tracking
When tracking is available, the shipment information is sent to the email address used during checkout.
Returns & Refunds
If you need to make something right.
Eligible direct website purchases may be returned within 30 days of confirmed delivery.
Unused and unopened
The product must be unused, unopened, and returned in its original packaging.
Proof of purchase
Provide the direct website order information and email address used during checkout.
Return approval
Contact PetTun before sending a return so the request can be reviewed and the correct instructions provided.
Opened or used products are not eligible for a standard return for hygiene and product-safety reasons, unless the item arrived damaged, defective, or incorrect.
Refund timing
Approved refunds are submitted to the original payment method after the returned item has been received and inspected. Depending on the bank or card provider, the credit may take approximately 5–10 business days to appear.
Cancellation requests
Submit a cancellation request as soon as possible. PetTun cannot guarantee cancellation after an order has entered processing or shipment.
Order Help
Something arrived damaged or incorrect?
Contact PetTun before sending a return so the request can be reviewed and the correct instructions provided.
Contact PetTun
Send your order details through the Contact page before returning an item.
Wait for instructions
The team will review the request and provide the applicable return instructions.
Send the eligible item
Return the product in accordance with the instructions provided by PetTun support.
Refund review
Once the return is received and inspected, an approved refund is issued to the original payment method.
Still need help?
If you have a question about your order, send us a message and we’ll help you find the right next step.
Past marketplace purchases remain subject to the applicable marketplace’s order, return, and refund procedures.