Your privacy matters.

02 · Information

Information we collect

• Name, email address, phone number, shipping address, and billing details associated with a direct order.
• Order information, purchased quantity, payment status, shipment details, and transaction references.
• Information submitted through the Contact page, including your message, topic, and optional order number.
• Technical information that may be received by our website, hosting provider, security systems, or service providers, such as IP address, browser type, device information, and request logs.

03 · Use

How we use information

• Process and fulfill direct website orders.
• Provide shipping, order, refund, and customer-support assistance.
• Send transactional messages, receipts, and service communications.
• Prevent fraud, abuse, unauthorized access, and security incidents.
• Maintain, troubleshoot, and improve website performance.
• Comply with legal, accounting, tax, and regulatory obligations.

04 · Providers

Payments and service providers

Direct website payments are processed using Stripe. Payment card information is entered through Stripe Checkout. PetTun may receive transaction, customer, payment-status, and order information needed to complete and support the purchase.

PetTun uses Resend to deliver contact-form messages and transactional emails. We may also use website hosting, security, fulfillment, shipping, professional, and technical service providers when reasonably necessary to operate the business.

05 · Disclosure

Sharing and disclosure

We may disclose information to providers that help process payments, deliver emails, host the website, detect fraud, fulfill orders, provide shipping, maintain records, or support business operations.

We may also disclose information when reasonably necessary to comply with law, respond to valid legal process, protect rights and safety, investigate fraud, or support a business transaction such as a merger, financing, or sale.

06 · Protection

Retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, support, fraud prevention, dispute resolution, accounting, tax, and legal obligations.

We use reasonable administrative, technical, and organizational safeguards. No internet transmission, storage system, or security measure can guarantee absolute security.

07 · Your choices

Your privacy rights

Depending on where you live and which privacy laws apply, you may have some or all of the following rights:

• Request information about the personal information we maintain.
• Request correction of inaccurate personal information.
• Request deletion, subject to legal and operational exceptions.
• Request a copy of eligible personal information.
• Opt out of certain uses when a right applies under applicable law.
• Appeal or submit a complaint where applicable law provides that option.

We may need to verify your identity before completing a request. Certain information may be retained where permitted or required by law.

08 · Children

Children’s privacy

The PetTun website and direct purchasing services are intended for adults and are not directed to children under 13. We do not knowingly request personal information from children under 13.

If a parent or guardian believes that a child submitted personal information, they may contact PetTun so the matter can be reviewed.

09 · Contact

Policy updates and contact

We may update this Privacy Policy when our website, providers, practices, or legal obligations change. The revised version will be posted on this page with an updated effective date.

For questions or privacy requests, use the PetTun Contact page, call +1 (484) 457-8331, or write to 235 Pebblestone Dr, Monroe, OH 45050, USA.